FAQs

Returns are accepted for all items within 7 days of receiving the item. The item must be in the original packaging and unworn. We will issue your refund for returned items as soon as your returned parcel has reached our distribution centre. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. All refunds are issued in the same payment method as your original payment. We also only refund the cost of the item when we process the return, not the delivery cost.

First thing you can do is track your order! It will be able to tell you where your order is if it hasn't arrived yet. We do our absolute best to meet all delivery deadlines however, sometimes things can run a little slower than usual.

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team at info@birdsofyameen.com.

We have lots of payment options so you can choose whichever is best for you. Whether that's credit or debit card. We take your security very seriously so we can assure you our details are safe with us. We take fraud very seriously, all credit and debit card holders ar subject to validation and authorisation by both us and the card issuer. To better protect our customers when shopping online by card you may be presented with 3D secure security measures when paying. This is dependent on your bank and may require you to enter a password or get a security code via email or phone.

As a company we do not currently offer exchanges online. If the items are unsuitable for you and in an unworn condition, you can easily return them for a refund and place a new order online.

I'm afraid we are unable to add a discount code to an order once the order has been placed with us. If you have had any problems placing an order then please contact our customer service team.

You can contact customer support via our contact page (footer menu), or via email at info@birdsofyameen.com. We usually respond to all inquiries within 48-hours.